“TapTalk.io can provide us with a comprehensive overview of all customer chats handled by each admin transparently and give us a better understanding of admin performance and efficiency in managing our customer services.”

We feel that TapTalk.io is one of the best solutions for our business, especially for communicating with clients. Since using TapTalk.io, the conversion time, which used to take 15-30 minutes from the first client message now takes less than 5 minutes to receive a reply.

Since we have 8 branches and 20 admins, we often struggled to manage incoming messages from various platforms. With TapTalk.io, managing customer chats has become much easier and can be handled more quickly.